Returns and refunds

Welcome to our returns and refunds policy. We are here to ensure your full satisfaction with our products and services. Please read the following guidelines carefully to understand our terms and conditions regarding returns and refunds.

 

Returns

We accept returns within 30 days of purchase. To be eligible for a return, the product must be unused and in the same condition in which it was received. It must also be in the original packaging. To start the returns process, contact us via email or via our online returns form. We will take care of providing you with the necessary instructions to return the product.

 

Refunds

Once we have received the returned product and verified its compliance with our return policy, we will proceed with the refund. The refund will be issued using the same original payment method used for the purchase. Please note that it may take a few business days for your refund to be processed and appear in your account.

 

Unsuitable Products

Some items may not be eligible for return or refund. These include personalized or custom-made items, perishable products and promotional items. Please contact us for more information on specific items.

 

Return shipments

The customer is responsible for shipping costs for returns, unless the product is faulty or damaged due to an error on our part. We recommend using a trackable shipping service to ensure your product reaches us safely.

 

Customer service

Our customer service team is here to help you with any questions or concerns regarding returns and refunds. Please feel free to contact us for any additional assistance.

Thank you for choosing Cartoleria Donati SA. We are committed to providing quality products and services and ensuring your satisfaction. If you have further questions or need assistance, please do not hesitate to contact us.